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Frequently Asked Questions: How do I contact you? Email: Karen@CustomBabyGifts.com Can I phone my order in? Yes, you may phone in your order details and credit card billing information. We will e-mail you a detailed order summary to verify that all spelling and details are correct. You may phone Karen at (256) 890-0739. Can I mail my order in with payment? Yes. We encourage you to let us know in advance the products you are ordering so that we can hold them for you. You can mail orders to:
How soon will my order be shipped? Orders will ship within 7 business days from receipt of payment (personal check orders may be held for 10 days). Most orders ship sooner, but it is dependant upon the order volume at the time the order is placed. Unembroidered orders should ship within 3 business days. How will my order be shipped? Orders with shipping charges of $4.40 and greater will be shipped via Priority Mail. All other orders will be shipped First Class Mail. Do you ship outside of the United States? Yes. If you will e-mail the destination of the package and the items to be ordered we will reply with a shipping estimate. Do you take Special Request? Yes. Because it was not practical to list all embroidery color options, only the most popular color combinations were presented. If you would like a design in different colors just enter "Special Request" for the color selection, and provide the specifications in the box provided on the order form. All questions and special requests for CustomBabyGifts.com can be handled via E-mail, karen@custombabygifts.com, or by speaking to Karen personally at (256)890-0739. What is Paypal? Any questions regarding Pay Pal Credit Card processing should be directed to Pay Pal. Pay Pal can be found at www.paypal.com. What is your Return Policy? Items which have been personalized may not be returned for exchange or refund. Items sold without embroidery may be returned for exchange or refund if they are unused and in the original packaging with tags in place. In the event that any product was embroidered incorrectly, the fault being that of CustomBabyGifts.com, the item will be immediately replaced at no additional charge. At CustomBabyGifts.com we strive to provide the highest quality embroidered baby gifts. We work diligently to ensure that your baby gift is embroidered and presented in superior form. If you have any questions, concerns or problems please do not hesitate to contact me, Karen, at Karen@CustomBabyGifts.com.
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